📦 VYNISS Return & Refund Policy

At VYNISS, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

✅ Returns

• You may request a return within 5-7 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition you received them.

• Certain products (personal care, hygiene items ,makeup accessories or discounted clearance sales) may be non-returnable for safety and quality reasons.

💰 Refunds

• Once we receive and inspect your return, we’ll notify you by email or whatsapp message.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

🔄 Exchanges

• If you received a defective or incorrect item, we’ll replace it at no extra cost.

• Contact us within 2-3 days of delivery with your order number and photos of the item.

🚚 Return Shipping

• Customers are responsible for return shipping costs (unless the return is due to our mistake).

• For your safety, we recommend using a trackable shipping service.

📩 How to Start a Return

1. Email us at vyniss.store@gmail.com or message us on whatsapp with your order number and reason for return.

2. Our team will review and provide return instructions.

3. Send the product back to the address we provide.

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⚠️ Note

VYNISS reserves the right to refuse returns that do not meet the conditions stated above.

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