Return and Refund Policey
📦 VYNISS Return & Refund Policy
At VYNISS, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
✅ Returns
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You may request a return within 5-7 days of receiving your order.
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Items must be unused, in original packaging, and in the same condition you received them.
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Certain products (personal care, hygiene items ,makeup accessories or discounted clearance sales) may be non-returnable for safety and quality reasons.
💰 Refunds
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Once we receive and inspect your return, we’ll notify you by email or whatsapp message.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
🔄 Exchanges
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If you received a defective or incorrect item, we’ll replace it at no extra cost.
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Contact us within 2-3 days of delivery with your order number and photos of the item.
🚚 Return Shipping
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Customers are responsible for return shipping costs (unless the return is due to our mistake).
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For your safety, we recommend using a trackable shipping service.
📩 How to Start a Return
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Email us at vyniss.store@gmail.com or message us on whatsapp with your order number and reason for return.
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Our team will review and provide return instructions.
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Send the product back to the address we provide.
⚠️ Note
VYNISS reserves the right to refuse returns that do not meet the conditions stated above.